Seeking Awesome Manager

EWC photo

Store Manager

Mason, Ohio

European Wax Center is the #1 fastest growing premier body waxing company with a focus on Revealing Beautiful Skin. European Wax Center specializes in high-quality healthy body waxing at an affordable price. We are seeking a hands-on exceptional Designated Store Sales Manager .
To thrive in this role, you’ll need to love variety, have a passion for strong customer service and be results driven. This key leadership role is responsible for managing all aspects of a European Wax Center

Job Responsibilities

  • Demonstrate uncompromising service standards – Infuse the team with a passion for creating outstanding customer experiences
  • Responsible for taking business goals and developing a quarterly and monthly plan of action, with clear steps and measurements and consistently execute to deliver expected results

People Management

  • Recruit, train and retain front desk associates and estheticians
  • Coach performance through available metrics and encourage associate professional growth through achievement
  • Fosters a guest-focused team environment as a leader, driving volume and guest loyalty
  • Creates a learning environment for associates through use of European Wax Center tools
  • Assesses associates consistently; reviews and communicates associate performance and deliverable’s often
  • Proactively provides timely feedback to associates, rewarding and recognizing to drive retention
  • Holds self and associates accountable for achievement of sales goals and statistical standards
  • Manages conflict and coaches by applying European Wax Centers recommended processes, standards and guidelines
  • Receives feedback and promotes discussions around solutions
  • Develops associates through an individualized approach in an effort to stretch capabilities and grow associates
  • Provides team commitment through support, relationship building, and recognizing individual contributions
  • Shares information and communicates clearly to all levels

Store Operations

  • Schedules and staffs center appropriately through European Wax Centers scheduling philosophy, analyzing and forecasting business trends
  • Maintains the center’s organization, appearance, and cleanliness
  • Communicates effectively with Franchisee and members of the Regional and Corporate Teams
  • Recommends ideas to improve standards and processes

Skill Requirements

  • Team Building: Ability to recruit, hire, and develop associate team and hold individuals accountable for performance, practice, etc.
  • Guest Service: Ability to function as a role model, ensuring that the guests remain the top priority
  • Store Operations and Organization: Ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities and staff evaluations
  • Leadership: Proven ability to respectfully challenge and motivate the associate team, while building a strong and positive culture
  • Communication: Demonstration of strong verbal and written communication skills


Job Type: Full-time

Required experience before you apply:

  • Have minimum of 1 year experience successfully managing a team. Only apply if you have experience in directing the work of others.
  • Must possess strong leadership and coaching skills!
  • Can show where you have consistently met and exceeded sales and business’s financial goals
  • Retail and/or Franchise Experience preferred

In return, we will provide:

  • Training and proven processes to support your success
  • Variety in your work that is both challenging and rewarding
  • Potential for career advancement
  • Ability to earn quarterly incentive sales bonuses
  • Up to $50 per month for miscellaneous expenses
  • Discount on retail products
  • competitive pay plus performance incentives as a Designated Manager at European Wax Center!

People Development & Staffing, LLC has been retained to lead the search for this position. For further information on this opportunity, please email your resume. Each European Wax Center is independently owned and operated.